Terms of service

Effective Date: August 17, 2026

Welcome to Essence Boutique Co.

These Terms & Conditions govern your use of our website and purchases made through Essence Boutique Co.

By accessing our website, browsing our products, or completing a purchase, you agree to these Terms & Conditions.

1. About Essence Boutique Co

Essence Boutique Co is an online women's clothing boutique with operations based in Kingston, Jamaica and New York, USA, serving customers locally and worldwide.

Our goal is to provide stylish, quality clothing and accessories designed to inspire confidence, individuality, and effortless style.

2. Website Use

By using this website, you confirm that you are legally permitted to make purchases in your jurisdiction or have permission from a parent or legal guardian where required.

You agree not to:

Use our website for unlawful purposes
Attempt to gain unauthorized access to our website or systems
Interfere with the operation or security of our website
Submit false, misleading, or fraudulent information
Copy or misuse our website content without permission
Engage in activities that may negatively affect Essence Boutique Co or our customers

We reserve the right to restrict or terminate access to our website where misuse is suspected.

3. Product Information

We make reasonable efforts to ensure product descriptions, photographs, sizing information, colors, pricing, and other details displayed on our website are accurate.

However, colors may appear differently depending on your device, screen settings, photography, or lighting.

Minor variations between photographs and the physical product do not necessarily indicate that an item is defective.

4. Product Availability

All products are subject to availability.

Placing an item in your shopping cart does not guarantee that the item will remain available until checkout has been completed.

Essence Boutique Co reserves the right to:

Limit product quantities
Remove products from the website
Modify product offerings
Cancel unavailable items
Discontinue merchandise without prior notice

If an item becomes unavailable after an order has been placed, we will contact the customer regarding the available options.

5. Pricing & Payments

Product prices are displayed on our website and may vary depending on customer location, currency settings, promotions, or applicable taxes.

Essence Boutique Co reserves the right to update pricing at any time without prior notice.

Full payment is required at checkout unless another payment arrangement is specifically offered.

All payments must be successfully authorized before an order can be processed.

If a pricing or website error occurs, Essence Boutique Co reserves the right to correct the error and, where necessary, cancel or adjust the affected order.

6. Promotions & Discount Codes

Promotional codes must be entered during checkout and cannot necessarily be applied after an order has been submitted.

Discount codes may:

Have expiration dates
Be limited to certain products or collections
Require a minimum purchase
Exclude sale or final-sale merchandise
Be limited to one use per customer

Unless specifically stated otherwise, promotional offers cannot be combined.

Essence Boutique Co reserves the right to modify or discontinue promotional offers at any time.

7. Orders & Order Confirmation

After successfully placing an order, customers should receive an order confirmation email.

An order confirmation acknowledges that we have received your order. It does not guarantee acceptance or fulfillment in cases involving fraud concerns, inventory errors, payment issues, pricing errors, or other exceptional circumstances.

Essence Boutique Co reserves the right to cancel or refuse an order where reasonably necessary.

8. Shipping & Delivery

Essence Boutique Co offers shipping within Jamaica, the United States, and internationally where available.

Shipping costs, processing periods, and estimated delivery times vary by location.

Once an order has shipped, customers will receive tracking information where tracking is available.

Essence Boutique Co is not responsible for delays caused by:

Shipping carriers
Customs
Weather
Natural disasters
Holidays
Incorrect addresses provided by customers
Other circumstances outside of our reasonable control

Customers should review the applicable Shipping Policy for their location before placing an order.

9. Returns, Exchanges & Store Credit

Return and exchange eligibility depends on the customer's location.

Customers in Jamaica and the United States are subject to different return periods and procedures.

Please review the applicable Return & Exchange Policy before making a purchase.

Certain products are final sale and cannot be returned or exchanged.

10. Final Sale Items

Items identified as final sale are not eligible for return, exchange, or store credit unless otherwise required by applicable law.

Final-sale categories may include, but are not limited to:

Sale or discounted merchandise
White items
Swimwear or bikinis
Bodysuits
Accessories
Products specifically marked as final sale

Please review the product listing before purchasing.

11. Intellectual Property

Unless otherwise stated, all website content is owned by or licensed to Essence Boutique Co.

This includes, but is not limited to:

Logos
Brand names
Graphics
Website designs
Product photography
Videos
Written content
Marketing materials
Product descriptions

Content may not be copied, reproduced, distributed, sold, modified, or used for commercial purposes without prior written permission from Essence Boutique Co.

12. Customer Accounts

If customers are permitted to create accounts on our website, they are responsible for maintaining the confidentiality of their login information.

Customers are responsible for activity occurring through their accounts.

Please contact us immediately if you believe your account has been accessed without authorization.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Essence Boutique Co will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or merchandise.

Nothing in these Terms & Conditions is intended to exclude rights that cannot legally be excluded under applicable consumer protection laws.

14. Third-Party Services

Our website may use or link to third-party services, including payment processors, shipping providers, social media platforms, and other external websites.

Essence Boutique Co is not responsible for the content, availability, security practices, or policies of independent third-party services.