Refund policy

Return & Exchange Policy — Jamaica

Thank you for shopping with Essence Boutique Co. Please review our Jamaica return and exchange policy carefully before completing your purchase.

All Sales Are Final

At this time, all Jamaica sales are final and refunds are not offered.

Eligible merchandise may qualify for an exchange or store credit when returned within 48 hours of purchase or delivery.

Exchange Eligibility

To qualify for an exchange or store credit, merchandise must:

Be unworn
Be unwashed
Be unaltered
Be returned in its original condition
Have all original tags attached
Be free from stains, damage, odors, deodorant, perfume, makeup, or other signs of wear

Essence Boutique Co reserves the right to refuse any item that does not meet these requirements.

Final Sale & Non-Returnable Items

The following items are considered final sale and are not eligible for return, exchange, or store credit:

Sale or discounted merchandise
White clothing or white items
Swimsuits
Bodysuits
Accessories

Additional products may be marked as final sale on the product page.

Return Shipping & Delivery Costs

Original shipping and delivery fees are non-refundable.

Customers are responsible for all costs associated with returning an eligible item unless Essence Boutique Co sent an incorrect item.

How to Request an Exchange

Please contact us before returning your item.

Include your:

Full name
Order number
Item you would like to exchange
Reason for your exchange request

Once your exchange has been approved, you will receive further instructions.

Please include your name and order number inside your return package so that your exchange or store credit can be processed efficiently.

Unauthorized returns may not be accepted.

For exchange requests, contact:

info@essenceboutiqueco.com

Shipping Policy — USA

Thank you for shopping with Essence Boutique Co. We aim to provide a smooth and reliable shipping experience for all U.S. customers.

Processing Time

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Processing time refers to the time required to prepare your order before it is transferred to the shipping carrier.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Carrier

U.S. orders are shipped using UPS.

Shipping rates are calculated at checkout based on your delivery location and the shipping option selected.

Estimated Delivery Times

Typical delivery estimates after processing are:

Standard Shipping: 2–5 business days
Express Shipping: Approximately 2 business days
Next Day Express: Approximately 1 business day

These delivery times are estimates and are not guaranteed unless otherwise stated by the shipping carrier.

Shipping delays may occur due to weather, holidays, carrier delays, high-volume periods, or other unforeseen circumstances outside of Essence Boutique Co's control.

Order Tracking

Once your package has been shipped, you will receive an email containing your UPS tracking number.

Please allow sufficient time for tracking information to update after receiving your shipping notification.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your shipping information carefully before placing your order.

Essence Boutique Co is not responsible for packages delivered to incorrect addresses entered by the customer.

If you notice an error in your shipping address, contact us as soon as possible. Address changes cannot be guaranteed once an order has entered processing or has shipped.

Lost or Delayed Packages

If your package appears significantly delayed or lost, please contact us and we will assist you with the appropriate next steps and, where applicable, work with UPS regarding the shipment.

Essence Boutique Co is not responsible for shipping carrier delays or circumstances outside of our control.

For shipping assistance, contact:

info@essenceboutiqueco.com

Return & Store Credit Policy — USA

Thank you for shopping with Essence Boutique Co. We want you to feel confident when shopping with us.

Please review the following return policy carefully.

No Cash Refunds

Essence Boutique Co does not provide refunds to the original payment method.

Approved returns will be issued as store credit only.

Return Window

Eligible merchandise may be returned within 7 days of delivery.

Return requests submitted after the 7-day return period may not be accepted.

Return Eligibility

To qualify for a return, merchandise must:

Be unused
Be unworn
Be unwashed
Be unaltered
Remain in its original condition
Include all original tags and packaging
Be free from makeup, deodorant, perfume, stains, odors, damage, or other signs of wear

Proof of purchase or a valid order number is required.

Items that do not meet these requirements may be rejected and returned to the customer.

Non-Returnable Items

The following merchandise is not eligible for return or store credit:

Final sale merchandise
Sale or discounted merchandise
White items
Bikinis and swimwear
Accessories
Items specifically marked as non-returnable or final sale

How to Start a Return

Before sending an item back, please contact our customer support team with your order number and reason for the return.

Once your return request is approved, you will receive instructions regarding where and how to send your merchandise.

Items returned without prior approval may not be accepted.

Return Shipping

Customers are responsible for all return shipping costs unless the merchandise received was damaged, defective, or incorrect due to an error by Essence Boutique Co.

Original shipping costs are non-refundable.

We recommend using a trackable shipping service when sending a return. Essence Boutique Co is not responsible for return packages that are lost in transit.