Shipping policy
Shipping Policy — Jamaica
Thank you for shopping with Essence Boutique Co. We aim to process and deliver your order as quickly and efficiently as possible.
Order Processing
All Jamaica orders are processed for next-day fulfillment.
Orders must be placed by 5:00 PM to be included in the next-day delivery batch. Orders placed after 5:00 PM will be processed with the following delivery batch.
Once your order has been processed, you will receive confirmation regarding your delivery or collection method where applicable.
Delivery Options & Fees
Kingston: JMD $800
Portmore: JMD $1,200
Spanish Town: JMD $1,000
Knutsford Express Drop-Off Fee: JMD $500
Zipmail: JMD $1,000
Please note that the Knutsford Express and Zipmail drop-off fees cover the cost charged by our bearer to deliver your package to the respective location.
Delivery Schedule
Knutsford Express: Packages are dropped off the same day once processed.
Kingston & Surrounding Areas: Next-day delivery.
Zipmail: Orders are processed and delivered according to Zipmail's delivery schedule.
Zipmail Orders
Customers using Zipmail must include the applicable delivery fee when making payment. Failure to include the delivery fee may result in a delay in processing your order.
Delivery Delays
While we do our best to ensure orders are delivered within the estimated timeframe, delivery times may be affected by weather conditions, courier delays, holidays, or other circumstances outside of our control.
Essence Boutique Co is not responsible for delays caused by third-party delivery providers.
Delivery Information
Please ensure your name, telephone number, delivery address, and any other required delivery information are entered correctly when placing your order.
Essence Boutique Co is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
For questions regarding Jamaica shipping or delivery, please contact:
Shipping Policy — USA
Thank you for shopping with Essence Boutique Co. We aim to provide a smooth and reliable shipping experience for all U.S. customers.
Processing Time
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
Processing time refers to the time required to prepare your order before it is transferred to the shipping carrier.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Shipping Carrier
U.S. orders are shipped using UPS.
Shipping rates are calculated at checkout based on your delivery location and the shipping option selected.
Estimated Delivery Times
Typical delivery estimates after processing are:
Standard Shipping: 2–5 business days
Express Shipping: Approximately 2 business days
Next Day Express: Approximately 1 business day
These delivery times are estimates and are not guaranteed unless otherwise stated by the shipping carrier.
Shipping delays may occur due to weather, holidays, carrier delays, high-volume periods, or other unforeseen circumstances outside of Essence Boutique Co's control.
Order Tracking
Once your package has been shipped, you will receive an email containing your UPS tracking number.
Please allow sufficient time for tracking information to update after receiving your shipping notification.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your shipping information carefully before placing your order.
Essence Boutique Co is not responsible for packages delivered to incorrect addresses entered by the customer.
If you notice an error in your shipping address, contact us as soon as possible. Address changes cannot be guaranteed once an order has entered processing or has shipped.
Lost or Delayed Packages
If your package appears significantly delayed or lost, please contact us and we will assist you with the appropriate next steps and, where applicable, work with UPS regarding the shipment.
Essence Boutique Co is not responsible for shipping carrier delays or circumstances outside of our control.
For shipping assistance, contact: